How to Open trace in Avaya CS1000 Linux Server

Login to a CS1K Linux base element (the UCM) with either admin or admin2.

Use pcap config to set options such as ELAN or TLAN (default) monitoring, and the capture file size.

• Monitor the ELAN to debug VGMC/MGC/Signaling Server to Call Server or VGMC/MGC/Signaling Server to EM problems.
• Monitor the TLAN (or the LAN with the IP Phone) to debug TPS to IP Phone problems and voice Gateway-related issues.

Unharden nettools, and start packet capture:

[admin@ss0 ~]$ harden nettools on

You are trying to set Hardening policy 'network tools' in less secure state.

Do you want to proceed? (Y/N) [Y]? y

Network tools are enabled.

[admin@ss0 ~]$ pcap start

Starting PCAP:

       PCAP is stopped

       Configuration file validated                        [PASSED]

       PCAP is starting

PCAP successfully started                                  [  OK  ]

Running as user "root" and group "root". This could be dangerous.

Capturing on eth1

While running, all network traffic will be stored in a capture file.
When ready, stop the capture, and harden nettools again:

[admin@ss0 ~]$ pcap stop

Stopping PCAP:

       pcap is stopping                                    [  OK  ]

58 packets captured

PCAP successfully stopped                                  [  OK  ]

[admin@ss0 ~]$ harden nettools off

Network tools are disabled.

Download the capture file from: /var/opt/nortel/dfoTools/pcap (via SFTP), and open it in Wireshark. I use Transmit, a popular Mac OS X FTP/SFTP client, or WinSCP on Windows to do this. Note that capture files cannot be retrieved while PCAP is running.